Terms of Service

1. Seller

Brasco is operated by Kitchen Hub LLC (a limited liability company, identification code 405881782, registered on 31.08.2026 by the National Agency of Public Registry of Georgia). Legal address: 49 B. Zhgenti St, apt. 20, Vake district, Tbilisi, Georgia. Director: Said-Abdulla Atkaev.

Kitchen and pickup point: 58 Mtskheta St, Tbilisi. Phone: +995 511 26 86 55, email: hello@eatbrasco.com.

These terms are a public offer. By placing an order on the website you accept them. If you do not agree, please do not place an order.

2. How ordering works

• Choose dishes in the menu and add them to the cart.
• Choose pickup or delivery (where available) and the time: as soon as possible or a specific time.
• Enter your phone number — we need it to contact you about the order. Your name is optional.
• Choose a payment method and confirm the order.

Before placing the order, check the dishes, extras, address and phone number. After that you get an order page with a code and status: Accepted → Cooking → Ready → Picked up or On the way → Delivered.

Signing in with an SMS code is optional — it is needed for bonuses and order history. Codes are currently sent only to Georgian (+995) numbers.

3. Order acceptance

An order paid at pickup is accepted as soon as it is placed and shows the status “Accepted”. An order paid online is accepted once Flitt confirms the payment; until then the order page shows “Waiting for payment confirmation”.

We may refuse or cancel an order if a dish is no longer available, the kitchen is closed, the address is outside the delivery area, the price contains an obvious error, or there are signs of abuse. In that case we will let you know and refund any amount paid in full.

To prevent spam, the number of orders from one phone number within a short time is limited.

4. Prices and payment

Prices are in Georgian lari (₾) and include VAT where applicable. The final amount is the total shown in the cart at the moment of ordering. If a price changes before you place the order, the website asks you to confirm the new total.

The delivery fee is calculated for your address, shown before you order and added to the total.

Payment methods:

• at the venue when you pick up the order;
• online by bank card on the secure Flitt (TBC group) payment page, including Apple Pay and Google Pay where available.

Delivery orders are paid online only. You enter your card details on the Flitt page — we never see or store them.

5. Pickup and delivery

Pickup: 58 Mtskheta St, Tbilisi. We are currently open daily from 11:00 to 23:00 (Tbilisi time); current hours are shown on the website when you order. The ready time is an estimate. If you are running late, please call us.

Delivery is carried out by an independent courier partner (currently Wolt Drive) where delivery is available. After entering your address you see the fee and estimated time; the time may change due to traffic or weather.

Please give an exact address and stay reachable by phone. If the courier cannot hand over the order because the address is wrong or you cannot be reached, we may be unable to refund it.

6. Cancellation and refunds

You can cancel an order free of charge until the kitchen starts cooking it. See the Cancellation and Refunds policy for details.

7. Allergens

The menu lists the main ingredients of each dish. Our kitchen handles gluten, milk, eggs, nuts, sesame and other allergens, so we cannot guarantee the absence of traces. Removing an ingredient does not make a dish fully free of an allergen.

If you have an allergy, please call us before ordering — we will tell you which dishes are safe for you.

Hot food is best eaten right away. We are not responsible for the consequences of improper storage after you receive the order.

8. Bonuses, promotions and promo codes

Bonuses are available to customers signed in to their profile (sign-in by SMS code). 1 bonus = ₾1 discount.

• You currently earn 5% of the amount paid for dishes (after discounts and bonuses, excluding delivery); some promotions increase this.
• Bonuses are credited after the order is picked up or delivered.
• Bonuses can cover up to 30% of the cost of dishes.
• Bonuses expire if you have not placed an order for 183 days.
• Bonuses are not money: they cannot be exchanged for cash or transferred to another person. If an order is cancelled or refunded, spent bonuses are returned and bonuses earned for that order may be cancelled.

The conditions of promotions and promo codes (period, minimum order, first order only from a phone number confirmed by SMS) are shown on the website or with the code. Discounts do not stack: if several apply, the most favourable one is applied automatically. We may refuse a discount in case of abuse.

We may change the bonus program and promotions for the future; bonuses already credited remain valid until they expire.

9. Liability

We are responsible for the quality of the dishes and for their matching your order. Our liability is limited to the value of the order, except where Georgian law does not allow such a limitation.

We are not liable for delays caused by circumstances beyond our control (traffic, weather, power or internet outages, failures of the payment system or courier partner), or for the consequences of incorrect details you provided.

We take care to keep the website running, but cannot guarantee uninterrupted availability.

10. Personal data

How we process your data is described in the Privacy Policy.

11. Governing law and disputes

These terms are governed by the law of Georgia. Consumer rights protected by law are not limited by these terms.

We first try to resolve any dispute by negotiation — write to us or call. If we cannot agree, the dispute is settled by the courts of Georgia.

12. Changes

We may update these terms; the current version is published on this page with the date of the update. Your order is governed by the version in effect when it was placed.

13. Contacts

Phone: +995 511 26 86 55. Email: hello@eatbrasco.com. Legal address: 49 B. Zhgenti St, apt. 20, Vake district, Tbilisi, Georgia.